Privacy Policy

Last updated: April 3, 2025

Welcome to ProTradOnline. We value your privacy and are committed to protecting your personal data in accordance with the Australian Privacy Act 1988 (Cth) and applicable data protection laws.

By using our platform, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you have questions, contact us at [email protected].

1. Information We Collect

1.1 Information You Provide

We collect personal information directly from you when you:

• Create an account or verify your identity
• Place bets or make deposits/withdrawals
• Contact our support team
• Participate in surveys or promotions

This may include your full name, email, phone number, date of birth, billing information, and verification documents.

1.2 Automatically Collected Data

• IP address and location
• Device type and browser version
• Page visits, session duration, and betting activity
• Cookies and tracking data

1.3 Information from Third Parties

We may receive data from payment processors, identity verification services, or marketing partners to ensure compliance and security.

2. Why We Collect Your Data

• To verify your age and identity
• To process transactions and manage your account
• To comply with legal obligations under the Interactive Gambling Act 2001
• To detect fraud and ensure fair use of the platform
• To personalise your betting experience and show relevant promotions

3. Cookies and Tracking Tools

We use cookies to:

• Store your preferences and login sessions
• Analyse website usage and performance
• Deliver targeted promotions and offers

You can manage cookies via your browser settings. Disabling them may affect certain features of the platform.

4. When We Share Your Information

• With payment providers and identity verification services
• With regulators or law enforcement if required by law
• With analytics and marketing partners under confidentiality agreements

5. How We Protect Your Information

• Encryption for data in transit and at rest
• Two-factor authentication and secure access control
• Regular system audits and vulnerability testing

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Withdraw consent for marketing communications
• Request deletion of non-essential data (where lawful)
• Submit complaints to the OAIC if unsatisfied with our response

7. International Data Transfers

Any data shared outside Australia is protected by appropriate legal safeguards, including standard contractual clauses with overseas service providers.

8. Updates to This Policy

This Privacy Policy may be revised as our services evolve or laws change. Updates will be posted here with a new revision date.

9. Contact Us

If you have privacy questions or data requests, contact our team:

• Email: [email protected]
• Phone: +61-478-362-915
• Address: 44 Stadium Loop, Darwin NT 0800, Australia